Northwest Auto Parts (NWAP) was referred to Communications Consultants by a fellow Auto Recycler who was also a client. NWAP was experiencing growth. They knew that their 20-year-old NEC phone system was not up to the task of dealing with the increase in their call volume. They had no way to manage call flow efficiently. They had no insight into what was happening to the calls that were coming in. They needed a modern solution that gave them the ability to handle spikes in call volume effectively. They also had an extremely high monthly voice and internet bill.
Communications Consultants went to work, conducting an in-depth needs review offering several vendor options.
Our solution delivered:
– A general sales and direct-dial sales queue that sales could share with their significant customers.
– Call recording on all sales calls that management could easily retrieve and store those recordings for coaching and quality control.
– Call records that sales and management could view in real-time.
– Unlimited toll-free calls.